faq

frequently asked questions

General

Do you have a physical location?


No. We are an e-commerce store, which means we operate solely online. On occasion, we may have pop-up shops at various venues. Follow us on Instagram @tiantees to see where we may pop up next.




I don't see my size. What can I do?


All of our t-shirts are available from Small to XXL. If you need a larger size, please contact us at tiantees@gmail.com.




How can I contact you?


You can either: - send a direct text message and/or call us at +1-868-783-TEES (8337) - email us at tiantees@gmail.com - send us a message using the Contact form on this website





Shipping & Delivery

How long would it take for me to receive my order?


Delivery is usually between 4-5 business days, after placing an order.




Will my order be delivered to my door?


It depends on your location. Once an order is placed, we will contact you to either arrange a time, where we can deliver to your door or determine a location, where you can pickup from our courier.




Which areas do you deliver to and is there an additional cost for delivery?


We service all areas of Trinidad & Tobago, however, the delivery cost varies depending on the location.

- Arima to Port of Spain; Port of Spain to Chaguanas - FREE

- All other Trinidad Locations - $20 TTD

- Tobago locations - $30 TTD





Payment

What method of payments do you accept?


Currently, customers can pay using cash. For cash payments, the transaction will occur when your order is delivered. We are working on opening up other methods of payment and will alert our customers once we do.